Política de privacidad

PRIVACY POLICY Last updated: April 27, 2026

About this Privacy Policy

This Privacy Policy describes how GLAMGLOBAL BEAUTY PTE. LTD. ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase on glamglobal.com or otherwise communicate with us (collectively, the "Services").

Data Controller

For the purposes of UK GDPR and applicable data protection laws, the data controller of your personal information is:

GLAMGLOBAL BEAUTY PTE. LTD. Company Registration: UEN 202617117G Registered office: 105 Cecil Street, #18-18, The Octagon, Singapore 069534 Email: support@glamglobal.com

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information, depending on how you interact with the Services:

Contact details including your name, address, billing address, shipping address, phone number, and email address.

Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

Account information including your username, password, security questions, preferences and settings.

Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information
• Automatically through the Services from your device when you use our products or services or visit our website, and through cookies and similar technologies
• From our service providers when we engage them to enable certain technology and when they collect or process your personal information on our behalf
• From our partners or other third parties

How We Use Your Personal Information

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfil your orders, send notifications about your account, process purchases, returns, exchanges or other transactions, manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a customised shopping experience.

Marketing and Advertising. We use your personal information for marketing purposes, including to send marketing communications by email, text message or post, and to show you online advertisements based on items you previously purchased or viewed.

Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure shopping experience, detect fraudulent or illegal activity, and secure our services.

Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal process, investigate violations of our terms, and protect our rights.

Legal Basis for Processing (UK and EEA Customers)

For customers in the UK and European Economic Area, we process your personal information on the following legal bases:

• Contract: to fulfil your orders and provide the Services you have purchased
• Legitimate Interests: to operate our business, prevent fraud, improve our products and services, and pursue business development
• Consent: for marketing communications and non-essential cookies, where you have given clear consent
• Legal Obligation: where processing is required to comply with UK or applicable laws

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes:

• With Shopify, vendors and other third parties who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping)
• With our suppliers in South Korea, Japan, and the United States, for the purpose of fulfilling and shipping your orders
• With business and marketing partners to provide marketing services and advertise to you in accordance with their own privacy notices
• When you direct us to disclose certain information to third parties, such as for shipping or social media integrations
• With our affiliates within our corporate group
• In connection with business transactions such as a merger or restructuring
• To comply with legal obligations including responding to subpoenas, search warrants, and similar legal requests
• To enforce our terms or protect our rights, the rights of our users, or others

We do not sell your personal information to third parties.

Relationship with Shopify

The Services are hosted by Shopify Inc., which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.

To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy.

International Transfers

Your personal information may be transferred, stored and processed outside the United Kingdom, including in Singapore (where our company is registered) and in supplier countries (South Korea, Japan, United States) for order fulfilment.

For transfers of personal information from the UK or EEA to countries that do not have an adequacy decision, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or the UK International Data Transfer Agreement.

Cookies and Similar Technologies

We use cookies and similar technologies on our website. Essential cookies are necessary for the Services to function. Non-essential cookies (including those used for analytics, personalisation, and advertising) are only set with your consent.

You can manage your cookie preferences through the cookie consent banner displayed on our website, or by adjusting your browser settings to refuse cookies.

Third Party Websites and Links

The Services may provide links to websites operated by third parties. We are not responsible for the privacy practices of these sites. We recommend you review their privacy and security policies before providing them with personal information.

Children's Data

The Services are not intended for use by children under the age of 16, and we do not knowingly collect personal information about children under 16. If you are the parent or guardian of a child who has provided us with their personal information, please contact us at support@glamglobal.com to request deletion.

Security and Retention

We implement appropriate technical and organisational measures to protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on:

• Whether we need the information to maintain your account or provide Services
• Legal obligations (including tax and accounting requirements)
• The need to resolve disputes or enforce contracts and policies

Typical retention periods:

• Customer account and transaction data: 7 years (for tax and legal compliance)
• Marketing preferences: until you unsubscribe or request deletion
• Customer support communications: 3 years
• Website analytics: as configured in our analytics tools, typically 14 months or less

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

Right to Access: You may request access to personal information we hold about you. Right to Delete: You may request that we delete personal information we maintain about you. Right to Correct: You may request that we correct inaccurate personal information. Right of Portability: You may request a copy of your personal information and request that we transfer it to a third party. Right to Object to Processing: You may object to processing for certain purposes, including direct marketing. Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time. Right to Opt out of Sale or Targeted Advertising: You may opt out of the "sale" or "share" of your personal information or processing for targeted advertising.

To exercise any of these rights, please contact us at support@glamglobal.com.

Managing Communication Preferences

We may send you promotional emails. You can opt out at any time by clicking the unsubscribe link in our emails. Even if you opt out of marketing emails, we may still send you transactional emails relating to your account or orders.

Global Privacy Control

If you visit our website with the Global Privacy Control (GPC) signal enabled, we will automatically treat this as a request to opt out of personalised advertising for that device and browser. To learn more, visit globalprivacycontrol.org.

UK and EEA Customers — Additional Rights

If you are based in the UK or European Economic Area, you have additional rights under UK GDPR and EU GDPR including:

• The right to lodge a complaint with a supervisory authority
• The right to restrict processing in certain circumstances
• The right not to be subject to decisions based solely on automated processing

For UK customers: the supervisory authority is the Information Commissioner's Office (ICO) at ico.org.uk.

For EEA customers: you can find your local supervisory authority via edpb.europa.eu/about-edpb/about-edpb/members_en.

Complaints

If you have complaints about how we process your personal information, please contact us first at support@glamglobal.com so we can try to resolve the issue. If you remain unsatisfied, you have the right to lodge a complaint with your local data protection authority (ICO for UK customers).

Data Protection Officer

Given the scope and scale of our processing activities, we are not legally required to appoint a Data Protection Officer under UK GDPR. However, our privacy enquiries are managed directly by our leadership team. For all data protection matters, please contact: support@glamglobal.com.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

For any questions about our privacy practices or this Privacy Policy, or to exercise your rights:

Email: support@glamglobal.com Post: GLAMGLOBAL BEAUTY PTE. LTD., 105 Cecil Street, #18-18, The Octagon, Singapore 069534

For the purpose of applicable data protection laws, we are the data controller of your personal information.